Out of Hours Care Coordinator

Job Title: Out of Hours Care Coordinator

Salary: £13.85 Per Hour

Location: London

Job Type : Full Time, Permanent

SPONSORSHIP REQUESTS WILL NOT BE ACCEPTED.

About us:

Healthvision UK intends to grow significantly over the next few years, whilst at the same time continuing to deliver services of the highest quality which meet our clients' needs. Our 3 year vision is to be the most widely recognised provider of quality homecare in London and across the South East. We actively promote the wishes and choices of Service Users to ensure they receive a personalised service. Healthvision follows the 'outcomes' model of care, where specific goals and desired outcomes are planned with input from the Service User.

About the role:

The Out of Hours Care Coordinator provides essential office support outside of normal business hours, ensuring the general running of the service, in particular ensuring that rota management is maintained at the same level as during office hours. You will manage all issues that arise after hours.

Key Responsibilities:

• Answering and dealing with phone enquiries from staff and clients.
• Rostering last minute cover for sickness or carer unavailability.
• Monitoring arrival and departure times for all carers.
• Identifying issues in the rotas and making necessary amendments to Carefree.
• Keeping accurate logs of any issues and communicating all serious issues to the morning staff.
• Performing various administration tasks assigned by the Office Manager or Coordinator Team Manager.
• Providing support, guidance, directions, and general information to assist carers.
• Notifying clients of any enforced changes.
• Liaising with the On Call Manager regarding important emergencies such as the death of a Service User or missed calls.
• Notifying the Social Services Duty Desk (Out of Hours) of any urgent issues
• .Updating client and carer details and filing information.
• Covering urgent shortfalls in carer assignment when required to maintain service delivery.

Specific hours of operation will be confirmed and are subject to change.

About You:

It is essential that the Out of Hours Coordinator is able to work well under pressure, can effectively multi-task, and can maintain a positive and constructive approach at all times. You will need to be responsive and flexible to the changing needs of our Service Users.

Key Requirements also include:

• Ability to maintain effective working relationships with carers, clients, and the Social Services Duty Desk.
• Commitment to ensuring practices are in accordance with Health and Safety Policy and the Homecare Induction Manual.
• Ensuring confidentiality of client information and compliance with Data Protection Act responsibilities.
• Ability to provide effective informal coaching for carers.
• Responsibility for developing a knowledge of domiciliary care standards.
• Dedication to striving for "best practice" and the continual monitoring of potential process improvements.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Health Vision is an equal opportunity employer.

Candidates with the experience or relevant job titles of: On Call Coordinator, Care Scheduler, Rota Administrator, Care Booking Administrator, Domiciliary Care Support, or Care Bookings may also be considered.